AAO, Orthodontists Share Article on TeleDentistry

So the AAO shared this on their FB page and it’s been re-shared 192 times (by orthodontists no doubt) but did any of them actually read this article? Do orthodontists and the AAO really think Di...

The Quest for Quality

I’ve enjoyed watching the explosion of groups and meetings that has happened over the last year. I love to see more people taking part in the conversation about what orthodontics is and where the pr...

I've been asked by just about every orthodontist who knows about Smiley Face, "How will you deal wit......

Lessons In Customer Service

Again today I received a harsh lesson in customer service – rather a lesson in how not to do it. Since moving to Windermere in May of last year we have used Massey Services for all sorts of thi...

Do What You’re Told!

So Friday our family and friends went to watch our fourth grader in his school play. The boy was very excited and had asked me about 1000 times if I was coming to see his play. He also made it clear t...

I Want a Lower Conversion Rate

Eureka!  I finally figured out something I’ve been pondering for over a month. I used to think a high conversion rate was important. Then I thought that conversion rate was irrelevant. I was wrong ...

ProOrtho CoverDoc Marc Ackerman

Super proud of our current Progressive Orthodontist Magazine CoverDoc! If you aren’t aware of all the things Dr Marc Ackerman has done for the profession – research, innovation, peer reviewed ...

It’s About Getting Patients In The Door!!!!

We have talked about the vital and primary nature of the need to get patients in the door many times here on OrthoPundit but now that Smiley Face is opening I wanted to give the first of what will be ...