30, 60, 90?

This is the way we segregate and talk about delinquencies in business and that’s fine. The issue I h......

The Rules

A young adult I treated as a child is all grown up and set to attend dental school soon. We are supp......

The Quest for Quality

I’ve enjoyed watching the explosion of groups and meetings that has happened over the last year. I l......

I've been asked by just about every orthodontist who knows about Smiley Face, "How will you deal wit......

Lessons In Customer Service

Again today I received a harsh lesson in customer service - rather a lesson in how not to do it. Sin......

Do What You’re Told!

So Friday our family and friends went to watch our fourth grader in his school play. The boy was ver......