The Rules
A young adult I treated as a child is all grown up and set to attend dental school soon. We are supper happy for them as we are for anyone who sets their sights high, works hard, struggles and prevail...
Orthodontist with $1,000,000.00 in Student Debt
Utah Orthodontist, Dr. Mike Meru was featured yesterday in The Wall Street Journal for his outlier status of being one of 101 people in the US with a seven-figure student debt. I find the article int...
The Quest for Quality
I’ve enjoyed watching the explosion of groups and meetings that has happened over the last year. I love to see more people taking part in the conversation about what orthodontics is and where the pr...
Lessons In Customer Service
Again today I received a harsh lesson in customer service – rather a lesson in how not to do it. Since moving to Windermere in May of last year we have used Massey Services for all sorts of thi...
Do What You’re Told!
So Friday our family and friends went to watch our fourth grader in his school play. The boy was very excited and had asked me about 1000 times if I was coming to see his play. He also made it clear t...
Senior Ortho Residents Are The Smartest People On The Planet!
I had an interesting conversation with an orthodontic resident Monday at the AAO Annual Session. A couple of friends of mine and I were sitting at a table catching up when a senior resident approached...
I Want a Lower Conversion Rate
Eureka! I finally figured out something I’ve been pondering for over a month. I used to think a high conversion rate was important. Then I thought that conversion rate was irrelevant. I was wrong ...
ProOrtho CoverDoc Marc Ackerman
Super proud of our current Progressive Orthodontist Magazine CoverDoc! If you aren’t aware of all the things Dr Marc Ackerman has done for the profession – research, innovation, peer reviewed ...