30, 60, 90?

This is the way we segregate and talk about delinquencies in business and that’s fine. The issue I h......

The Rules

A young adult I treated as a child is all grown up and set to attend dental school soon. We are supper happy for them as we are for anyone who sets their sights high, works hard, struggles and prevail...

Orthodontist with $1,000,000.00 in Student Debt

Utah Orthodontist, Dr. Mike Meru was featured yesterday in The Wall Street Journal for his outlier status of being one of 101 people in the US with a seven-figure student debt. I find the article int...

AAO, Orthodontists Share Article on TeleDentistry

So the AAO shared this on their FB page and it’s been re-shared 192 times (by orthodontists no doubt) but did any of them actually read this article? Do orthodontists and the AAO really think Di...

The Quest for Quality

I’ve enjoyed watching the explosion of groups and meetings that has happened over the last year. I love to see more people taking part in the conversation about what orthodontics is and where the pr...

I've been asked by just about every orthodontist who knows about Smiley Face, "How will you deal wit......

Lessons In Customer Service

Again today I received a harsh lesson in customer service – rather a lesson in how not to do it. Since moving to Windermere in May of last year we have used Massey Services for all sorts of thi...

Do What You’re Told!

So Friday our family and friends went to watch our fourth grader in his school play. The boy was very excited and had asked me about 1000 times if I was coming to see his play. He also made it clear t...

I Want a Lower Conversion Rate

Eureka!  I finally figured out something I’ve been pondering for over a month. I used to think a high conversion rate was important. Then I thought that conversion rate was irrelevant. I was wrong ...