Lessons In Customer Service

Again today I received a harsh lesson in customer service - rather a lesson in how not to do it. Sin......

Signs

I saw this sign today while out and about (note the pen on a chain as well - what message is that se......

What’s in a Price?

Metaphorically speaking, we orthodontists traditionally sell half gallons of vanilla ice cream. Cust......

Systems Are Great

They really are. Awesome scripting, excellent paperwork (physical and virtual), fantastic billing an......