Recent Posts
You’ll Have to Sit in the Back!
We arrived in London at 5:40 this am, proceeded to the hotel and took an awesome family nap. We woke up hungry and The Trafalgar St James has a great rooftop hotel that we’ve been keen to try. We as...
Jack of All Trades?
I am the first to admit that in the not too distant past I fell for the orthodontic groupthink that is the rush to add new services to our offices. I have since wised up as have many others who’ve t...
30, 60, 90?
This is the way we segregate and talk about delinquencies in business and that’s fine. The issue I have with orthodontists talking 30, 60, 90 day delinquency is that it seems our mindset and actions...
The Rules
A young adult I treated as a child is all grown up and set to attend dental school soon. We are supper happy for them as we are for anyone who sets their sights high, works hard, struggles and prevail...
Orthodontist with $1,000,000.00 in Student Debt
Utah Orthodontist, Dr. Mike Meru was featured yesterday in The Wall Street Journal for his outlier status of being one of 101 people in the US with a seven-figure student debt. I find the article int...
The Quest for Quality
I’ve enjoyed watching the explosion of groups and meetings that has happened over the last year. I love to see more people taking part in the conversation about what orthodontics is and where the pr...
Lessons In Customer Service
Again today I received a harsh lesson in customer service – rather a lesson in how not to do it. Since moving to Windermere in May of last year we have used Massey Services for all sorts of thi...
Do What You’re Told!
So Friday our family and friends went to watch our fourth grader in his school play. The boy was very excited and had asked me about 1000 times if I was coming to see his play. He also made it clear t...