Is Your Staff REALLY Like Family?

We hear it all the time from doctors – “Our staff is like family”. And that’s a wonderful concept or at least it seems to be but, really, are they? Words have meaning and just saying thing...

Would You Rather?

A friend of mine was checking the KPIs and Me article and giving feedback when she mentioned how difficult it can be to get orthodontists to understand the value of increasing absolutes at the expense...

KPIs and Me

One of the things that orthodontists constantly ask one another is “What key performance indicators are most important?”This question is only slightly less popular than “What’s the one thing�...

Starting Over Is Easy!

There are quite a few orthodontists who wisely sold their practices to DSOs while the prices were higher than ever before. In selling they also divested themselves of accumulated debt, leases, baggage...

SDC, DSOs & ROI, Oh My!

The last few years have been terribly interesting! Unforeseeable and even unbelievable events seem to have become the norm and the pace of change is ever increasing. Adapt or die has never been more a...