I’ve Finally Seen The Light!
I am stubborn and resistant from time to time. I wore loupes in dental school but put them away when I started orthodontic residency because that’s what everyone else did… only to rediscov...
What Is A GOOD Referral Source?
Ancient History When I got out of residency in 2004, this question was easy to answer. A good ref......
60 & 90 Day Past Due Letters
Stuff happens and sometimes people get behind on their accounts. It's just part of life in an orthod......
Doctor, Don’t Do Invisalign
I’ve thought about this a great deal lately given the continued resistance on the part of many ortho......
Emotional Orthodontists?
We’re pretty sure that you’ve heard the following statements recently : Braces are antiquated a......
Don’t Be Constrained by the Chief Complaint
In orthodontics, the chief complaint is sacrosanct. Or at least we talk about it like it is. The reality is that better is better and most patients will be well satisfied with a better-looking smile e...
Recruiting Great Customer Service Providers for Your Practice
One of the best ways to find great employees is to hire people who demonstrate excellent customer se......