Assess Your Phone Skills (Worksheet Included)

By Amy Bradshaw What is it really like to call your office? Are your phones being answered promptly, consistently and with enthusiasm? I frequently call various businesses and I am continually amazed ...

Sales Is NOT a Four-Letter Word

I hear all the time from orthodontists how “our clientele is high end and we can’t do ‘sales’ because that demographic won’t tolerate it.” Of course this is just another way of defending t...

5% of Patients Cause 95% of Issues

By Bridget Burris We all know how we feel when we see “that” patient on our schedule for the day. Dread and anxiety set in and our day is already starting out with a negative attitude. No fun at a...

The Boutique Mentality

For years we have met colleagues who tell us that they have or are thinking of starting a boutique orthodontic practice. In our younger less skeptical days, we would take this at face value believing ...

Playing Offense or Defense?

By Marc Ackerman Lower incisors have to be positioned upright over basal bone and you must measure this on a lateral cephalometic radiograph before and after treatment. If you don’t finish your ...

Tempest in a Teapot

Imagine a person standing on the shore of an immense lake using a teaspoon to transfer water from the lake to their vegetable garden. When asked why they are using a teaspoon instead of something more...