It’s Not as Bad as You Think
I get emails or FB messages at least every other month from orthodontists in distress – the vast majority of which I’ve never met. The names vary but the message is always the same and go ...
On What Planet Does This Make Sense?
Someone please explain this to me. The AAO DOS charges a 200 dollar fee for people to get access to donated services (provided entirely by an AAO member) but the doctor donating the service doesn...
What Is A GOOD Referral Source?
Ancient History When I got out of residency in 2004, this question was easy to answer. A good referral source was a general dentist or pediatric dentist who sent me every child or adult that the denti...
60 & 90 Day Past Due Letters
Stuff happens and sometimes people get behind on their accounts. It’s just part of life in an orthodontic office. It’s vital that you keep a close eye on all accounts and communicate effe...
Emotional Orthodontists?
We’re pretty sure that you’ve heard the following statements recently : Braces are antiquated and finished. Do it yourself orthodontics is a serious health crisis. Organized orthodontics must be ...
Don’t Be Constrained by the Chief Complaint
In orthodontics, the chief complaint is sacrosanct. Or at least we talk about it like it is. The reality is that better is better and most patients will be well satisfied with a better-looking smile e...
Recruiting Great Customer Service Providers for Your Practice
One of the best ways to find great employees is to hire people who demonstrate excellent customer service, attention to detail and a positive attitude. We particularly like to hire people out of food ...
Job Descriptions for Financial Coordinator, Scheduling Coordinator & Office Manager
I was asked about job descriptions for some different positions in our offices the other day and since I had to dig these up I thought I’d share them with all of you. Obviously every office is d...
The 3 Words Everyone Longs to Hear
No, not “I love you”. The three words I have in mind are far less intimate but much more sought after on a daily and probably hourly basis. Hearing “I love you” is great but sa...
Orthodontists and the PITA Principle
We all know what PITA means and so do our team members. When a challenging patient walks in the door we orthodontists believe that they are easy to recognize and label. Traditionally the way we orthod...