I’m Running A Little Late… Scripting

Typical Scenario Receptionist: “Hello, Dr. Smith’s office? How may I help you? Mom: “I’m running a little late for Johnny’s appointment and I just wanted to call and tell you.” Receptionis...

Treat Your Staff Like Family – Vacation Together!

“Wait, what? NO! I’ve heard you say many times before that you shouldn’t treat staff like family! You’re contradicting yourself, Burris!” I can almost hear you say. Ok, you got me. I wanted ...

Happy 100th!

It’s hard to believe but this is the 100th post on OrthoPundit.com! Thanks for being part of this work in progress – who knows where this grand experiment will lead? By creating a culture of shari...

Fear

The other day a good friend asked why I wasn’t afraid of standing up and speaking out against things I see as illogical or unfair. I realized in that moment that many other orthodontists and residen...

The Most Wonderful Time Of The Year

By: Bridget Burris I was visiting an office the other day and had an interesting situation arise. A mom brought in her child for treatment, eager to get started (the child’s teeth were a mess). The ...

Verbiage Can Make All the Difference

By: Dr. Jason Tam  This entry is a throwback to my first interaction with Dr. Ben Burris at the 2008 Denver AAO meeting.  We did not reconnect again until 2014, through pure coincidence, while vacat...

TheOrthodontist.com

For those who missed it, here is a link, The Orthodontist Webinar , to the recoding that Jeff Behan did last night about TheOrthodontist.com      ...

Orthodontitis [1]

I graduated from orthodontic residency in June 2004, bought a tiny, antiquated practice in August 2004 and we brought in our first consultant in November 2004. We would have had the consultant in earl...

Selling Something For Cost Is Dumb

I hear it all the time. Orthodontists decide they want a new product or technology and are “convinced” that it will grow the practice and attract patients… But they turn around and s...