One morning when my son was about a year old, he had a fever and obviously didn’t feel well. It wasn’t much of a fever and he wasn’t having major issues but I could tell something wasn’t right. After much internal debate I decided to take him to see the pediatrician. I wasn’t sure if my timing was right or if I had good reason to go and I was afraid I would be wasting my time as well as the doctor’s… but I went anyway. As luck would have it, the doctor on call was the pediatrician who founded the group 40 years ago. He was obviously seasoned and accomplished – an impressive and imposing man! I explained the situation and my indecision. Without missing a beat he walked across the exam room, put his hand on my shoulder and said, “Son, you did the right thing”. I was blown away by how relieved I was by that simple statement.
Then I started thinking about all the young parents who bring their young kids to our office only to be told, “She’s too young for braces… come see us again in ___”.
In that moment I realized that I’d been making parents feel bad for YEARS by dismissing them without proper validation or explanation! No more. These days I start out every single new patient exam with, “You did the right thing to come see us!” The impact is colossal. Try it and see for yourself!