I’ve had several conversations over the last few weeks where doctors and office managers have admitted that they don’t pay employees overtime. The first time I heard this I was shocked but...
By: Dr. Derek Bock Like most 16 year olds, I remember dreaming of getting my ‘license to drive’ and decorated my room with numerous posters of high priced Italian sports cars. I’d dream of the d...
By: Bridget Burris My husband and I have started, taken over and grown a few practices. We have also visited more than one! One of the things I most want to see in any office is how the morning meetin...
By: Charlene White Quite often the question is asked by callers, “How much do braces cost in your office?” “Can you give me a ball park fee?” In the past, I found most doctors told their sta...
“We can’t make the receptionist sit at the front desk while everyone else goes to lunch. It’s not fair!” I’m betting that you’ve heard this once or twice… that is IF you’ve ever consid...
By: Dr. James Noble Don’t get frustrated learning. Orthodontics is not black and white. It takes time and repetition to understand concepts and to think like an orthodontist thinks. You may find you...
Just like all of you, we get shoppers in our office daily. As we have discussed in Part I & Part II, having the right attitude and being grateful that we are included in the shopping list instead ...
We have discussed shoppers in general before but recently I’ve been asked to tackle a couple of specific scenarios and share the scripting I use. So let’s get to it! Dad: I can get the same thing ...
By: Dr. David Sarver It happens almost daily. Patients ask me what I think about their smile. Whether it is a new patient, a transfer patient, debond patient, post pros patient, surgical patient or ...
The other day I posted on Ortho101 what I believed to be an interesting and educational piece about the state of dentistry in Arkansas and across the county. Well, I was dead wrong! I had misread and...
The Progressive Orthodontist Magazine will be hitting mailboxes early next week. Inside you can check out CoverDoc, Anil Idiculla. Anil’s unique mindset, incredible practice model and unbridled ...
The Australian orthodontists are having this conversation . Why aren’t we? “This is not about greed, but all about survival as some businesses are just trying to keep their heads above water,...