What Your Staff Wants You To Know
At The MKS Forum in Dallas a couple weeks ago, I had the privilege of speaking to a room full of team members – mostly office managers, TCs and leads. We had a grand time and one of the things that ...
Have A Great Morning Meeting Part II
By: Bridget Burris I’ve been asked for more details about how to have a great morning meeting so, let’s get right to it! Doctor, decide if you will be part of the morning meeting or not – Your m...
Big, Single Location, Traditional Practices Are Awesome!!!
I was asked the other day about bringing dentists, hygienists and other specialists into an Ortho office and going multi-specialty. The assumption was that this is the way to go now and that there is ...
Challenging Patients Can Teach Us About Our Fees
It never ceases to amaze me. I hear story after story after story from orthodontists and TCs alike. They tell me about a patient or parent who is, shall we say, challenging to deal with or even combat...
Offering A Family Discount Is Dumb
Yup. I said it. I know that everyone does this and I know that you think I’m dumb or worse for saying such a thing but I’ll stand by what I said. Why? I’m glad you asked! I should have confidenc...
ABC… Always Be Closing! (1)
Why? Because we are in sales! People come to us because we have what they want. We have what they need! Braces are a right of passage and a great smile is practically the birthright of everyone in thi...
Out in the Real World
By: Dr. Troy Bacon I graduated from residency this past June and am still very much a neophyte in the orthodontic community. These are some early observations from my brief time as a professional o...
Google’s New Chromecast Release Has a Place in the Consult Room
Tip Shared By: Dr. James Noble Congratulations to Dr. James Noble. He shared and won free admission to the 2016 MKS Forum in Dallas. Let’s continue to share our knowledge for the benefit of all. C...
Working Overtime
I’ve had several conversations over the last few weeks where doctors and office managers have admitted that they don’t pay employees overtime. The first time I heard this I was shocked but...
Can You Afford To Drive a Ferrari?
By: Dr. Derek Bock Like most 16 year olds, I remember dreaming of getting my ‘license to drive’ and decorated my room with numerous posters of high priced Italian sports cars. I’d dream of the d...