Being Closed For Lunch Is Dumb
“We can’t make the receptionist sit at the front desk while everyone else goes to lunch. It’s not fair!” I’m betting that you’ve heard this once or twice… that is IF you’ve ever consid...
Top 10 Tips to Make the Most of Your Orthodontic Residency Program
By: Dr. James Noble Don’t get frustrated learning. Orthodontics is not black and white. It takes time and repetition to understand concepts and to think like an orthodontist thinks. You may find you...
I Hate Shoppers Part III
Just like all of you, we get shoppers in our office daily. As we have discussed in Part I & Part II, having the right attitude and being grateful that we are included in the shopping list instead ...
I Hate Shoppers Part II – Scripting
We have discussed shoppers in general before but recently I’ve been asked to tackle a couple of specific scenarios and share the scripting I use. So let’s get to it! Dad: I can get the same thing ...
It Doesn’t Matter What I Think!
By: Dr. David Sarver It happens almost daily. Patients ask me what I think about their smile. Whether it is a new patient, a transfer patient, debond patient, post pros patient, surgical patient or ...
Own Your Mistakes!
The other day I posted on Ortho101 what I believed to be an interesting and educational piece about the state of dentistry in Arkansas and across the county. Well, I was dead wrong! I had misread and...
Meet CoverDoc, Anil Idiculla
The Progressive Orthodontist Magazine will be hitting mailboxes early next week. Inside you can check out CoverDoc, Anil Idiculla. Anil’s unique mindset, incredible practice model and unbridled ...
Our Turn
The Australian orthodontists are having this conversation . Why aren’t we? “This is not about greed, but all about survival as some businesses are just trying to keep their heads above water,...
I’m Running A Little Late… Scripting
Typical Scenario Receptionist: “Hello, Dr. Smith’s office? How may I help you? Mom: “I’m running a little late for Johnny’s appointment and I just wanted to call and tell you.” Receptionis...
Treat Your Staff Like Family – Vacation Together!
“Wait, what? NO! I’ve heard you say many times before that you shouldn’t treat staff like family! You’re contradicting yourself, Burris!” I can almost hear you say. Ok, you got me. I wanted ...