How Much Do Braces Cost?

By: Charlene White Quite often the question is asked by callers, “How much do braces cost in your office?” “Can you give me a ball park fee?”  In the past, I found most doctors told their sta...

Being Closed For Lunch Is Dumb

“We can’t make the receptionist sit at the front desk while everyone else goes to lunch. It’s not fair!” I’m betting that you’ve heard this once or twice… that is IF you’ve ever consid...

I Hate Shoppers Part III

Just like all of you, we get shoppers in our office daily. As we have discussed in Part I & Part II, having the right attitude and being grateful that we are included in the shopping list instead ...

I Hate Shoppers Part II – Scripting

We have discussed shoppers in general before but recently I’ve been asked to tackle a couple of specific scenarios and share the scripting I use. So let’s get to it! Dad: I can get the same thing ...

It Doesn’t Matter What I Think!

By: Dr. David Sarver It happens almost daily. Patients ask me what I think about their smile. Whether it is a new patient, a transfer patient, debond patient, post pros patient, surgical patient or ...

Own Your Mistakes!

The other day I posted on Ortho101 what I believed to be an interesting and educational piece about the state of dentistry in Arkansas and across the county. Well, I was dead wrong! I had misread and...

Meet CoverDoc, Anil Idiculla

The Progressive Orthodontist Magazine will be hitting mailboxes early next week. Inside you can check out CoverDoc, Anil Idiculla. Anil’s unique mindset, incredible practice model and unbridled ...

Our Turn

The Australian orthodontists are having this conversation . Why aren’t we? “This is not about greed, but all about survival as some businesses are just trying to keep their heads above water,...

I’m Running A Little Late… Scripting

Typical Scenario Receptionist: “Hello, Dr. Smith’s office? How may I help you? Mom: “I’m running a little late for Johnny’s appointment and I just wanted to call and tell you.” Receptionis...

Treat Your Staff Like Family – Vacation Together!

“Wait, what? NO! I’ve heard you say many times before that you shouldn’t treat staff like family! You’re contradicting yourself, Burris!” I can almost hear you say. Ok, you got me. I wanted ...

Happy 100th!

It’s hard to believe but this is the 100th post on OrthoPundit.com! Thanks for being part of this work in progress – who knows where this grand experiment will lead? By creating a culture of shari...