Jack of All Trades?
I am the first to admit that in the not too distant past I fell for the orthodontic groupthink that is the rush to add new services to our offices. I have since wised up as have many others who’ve t...
The Rules
A young adult I treated as a child is all grown up and set to attend dental school soon. We are supper happy for them as we are for anyone who sets their sights high, works hard, struggles and prevail...
Orthodontist with $1,000,000.00 in Student Debt
Utah Orthodontist, Dr. Mike Meru was featured yesterday in The Wall Street Journal for his outlier status of being one of 101 people in the US with a seven-figure student debt. I find the article int...
The Quest for Quality
I’ve enjoyed watching the explosion of groups and meetings that has happened over the last year. I love to see more people taking part in the conversation about what orthodontics is and where the pr...
Lessons In Customer Service
Again today I received a harsh lesson in customer service – rather a lesson in how not to do it. Since moving to Windermere in May of last year we have used Massey Services for all sorts of thi...
Senior Ortho Residents Are The Smartest People On The Planet!
I had an interesting conversation with an orthodontic resident Monday at the AAO Annual Session. A couple of friends of mine and I were sitting at a table catching up when a senior resident approached...
NEWS FLASH!!
The kind of bracket you use has very little impact on your “clinical efficiency”. Now before you totally freak out, please allow me to elaborate on the reasons I hold this to be true. If you’ll ...
The Relentless Pursuit of Mediocrity
I recently read the article Key Performance Indicators by Charlene White in Orthotown magazine. Taken at face value, the article is an iteration of “average numbers” though it’s not entirely cl...