100% No Show Rate!!

A general dentist friend told me the other day that she had a 100 percent no show rate for all the patients we sent them (we send out dozens of patients to GPs every patient day we have). I found this...

OrthoPundit Update

Turns out I had a congenital heart defect and had to have my aortic valve replaced. My open heart surgery was 5 weeks ago and it went very well – I now have normal heart function and blood flow ...

The Conversion Breakdown

Ben Burris & Angela Weber Today’s orthodontic practice seeking growth requires a different mindset not only in how new patients are attracted but also in how we view key performance indicators. ...

Carriere Motion & MEAW – Birds of a Feather

The last couple weeks have been more interesting than usual. I attended the SAO in New Orleans – the first time I’d been to an AAO constituency meeting in a while – and was shocked b...

The Best Talk Ever

Bridget and I did a 45 minute talk to a group of orthodontists in Phoenix a couple weeks ago and I have to say it was the best presentation I’ve ever done! In this short time we covered many of the ...

Interviewing Is Marketing

By Bridget Burris Over the lifetime of a practice how many applicants do we interview?  We ordinarily interview an average of 8 candidates for a position and in a single office location you are proba...

The Problem with Binary Thinking

The assumption that when two opposing points of views, people, groups of people or philosophies meet that one is right and one is wrong (or what I call binary thinking) is almost universal among ortho...

Playing in the Big Leagues

I was lucky enough to go to a Cub’s game with Derek Bock this weekend. The Cubs lost but it was an awesome experience and I learned a great deal – as I always do when I spend time with Derek. The ...

CHASING OUR NEW PATIENTS AWAY

By Bridget Burris One of the practices we purchased over the years had this incredible confirmation policy for their new patients.  If they did not push the confirm button or send the required “YES...