By Anil Idiculla
I’m constantly amazed by the stories I hear from doctors about their ClinCheck experience. It’s not the fact that they complicate things for no reason that is interesting, it’s the total lack of compassion for the human being on the other end of the ClinCheck that kills me. That’s right guys, there is a living, breathing human being on the receiving end of the comments you add to your ClinCheck. A human being that works hard to give you what you need and who deserves respect and even courtesy. Plus, from a purely pragmatic point of view, who do you think will get better service, more attention and better results given these two options?
The way I do ClinCheck modifications…
Hi Anne, Great job on this case! I just have a couple suggestions and would appreciate your help. Have a great week!
What I see all too often from peers…
LOOK AT THE NOTES ON THE CASE!!! I need this done now! I don’t have time to go over this BASIC STUFF EVERY SINGLE TIME!! DO YOUR JOB!!
How would you react if you were on the receiving end of each of these notes? What is your goal? Do you want to be right or do you want to get results? I know we orthodontists all think we are geniuses and that everyone else is challenged but if we want to get great results we need to have an excellent relationship with our Invisalign technician. No matter what you think of the technician’s ability, being nice is ALWAYS better than being ugly and SHOUTING WITH CAP LOCKS!!
C’mon gang, we’re better than this. Take the high road, get to know your technician by name and call them by it, show compassion for your fellow human beings and be nice even when you’re frustrated. It’s the right thing to do and it’s the best way to get good results and great service.
Live Life Smiling